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Returns and refunds

Last updated 29 September 2026

We want you to love every metre you buy from us. If something is not right, here is how returns, exchanges and refunds work.

What you can return

  • Uncut fabric, such as a full piece or roll, in its original, unused condition, returned within 7 days of delivery or pickup.
  • Any fabric, cut or uncut, that is faulty, was damaged in transit, or is not what you ordered.

What we cannot accept

  • Fabric cut to your requested length. Cut lengths are final sale unless they are faulty, damaged or not what you ordered.
  • Fabric that has been washed, sewn, altered or damaged after delivery.
  • Returns requested more than 7 days after delivery or pickup.

How to start a return

  • Contact us within 7 days on WhatsApp or by email. Tell us your order reference (it starts with AGY-), which items you want to return and why. If an item is faulty or wrong, please include photos.
  • We will confirm your return and explain how to send it back, either by dropping it at our Accra shop or by arranging a collection.
  • When the fabric arrives, we inspect it and let you know the outcome.

Refunds

Approved refunds are sent to your original payment method, either your mobile money wallet or your card, through Paystack. Refunds are issued within 5 to 10 working days after we receive and inspect the returned fabric. Your bank or mobile network may take a little longer to show the funds.

Purchases paid for in our shop are refunded by the same method where possible.

Exchanges

Within the same 7 days, you can exchange eligible uncut fabric for another cloth. If the new fabric costs more, you pay the difference. If it costs less, we refund the difference to your original payment method.

Return delivery costs

If an item is faulty, damaged or not what you ordered, we cover the cost of returning it and refund the original delivery fee. For other eligible returns, return delivery is your responsibility and the original delivery fee is not refunded.

Cancellations

You can cancel an order for a full refund before the fabric is cut. Contact us as soon as possible with your order reference. Once fabric has been cut to your length, the order cannot be cancelled.

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