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Delivery policy

Last updated 29 September 2026

We cut every order to length in Accra and deliver anywhere in Ghana. You can also collect your order from our Accra shop at no charge.

Delivery fees at a glance

AreaFeeFree delivery
circle Greater Accra GH₵30.00—
CircleGreater AccraGH₵30.00—
Store pickupOur Accra shopFreeAlways

Delivery options

  • Home delivery: to your address anywhere in Ghana.
  • Store pickup: collect from our Accra shop, free of charge.

You choose your option at checkout.

Delivery fees

Delivery fees depend on your region and are always shown at checkout before you pay. The current rates, including any free delivery thresholds, are listed in the table on this page.

Processing and delivery times

We start preparing your order as soon as payment is confirmed. Your fabric is then cut, packed and handed to our delivery partner.

  • Greater Accra: usually 1 to 2 working days.
  • Other regions: usually 2 to 5 working days.

Working days are Monday to Saturday, excluding public holidays. During busy seasons or bad weather deliveries can take longer, and we will contact you if we expect a delay.

Order updates and tracking

We email you at each stage: when your order is confirmed, when it is cut and packed, when it is out for delivery or ready for pickup, and when it is delivered. You can check progress at any time on the Track an order page using your order reference (it starts with AGY-) and your email address.

Store pickup

Choose Store pickup at checkout and we will let you know when your order is ready. Please bring your order reference when you collect. Our shop is open Monday to Saturday, 9am to 6pm.

Receiving your order

Please check your package when it arrives. If anything is damaged, missing or not what you ordered, contact us within 7 days with your order reference and photos, and we will put it right. See our Returns and refunds policy.

Address and failed deliveries

Please give a complete address and a phone number that our rider can reach. If we cannot reach you, we will contact you to arrange a new delivery time. If a delivery fails because of an incorrect address, a second delivery may be charged.

Questions

We are happy to help with any delivery question.